Terms & Conditions

Payment

We use Eway for all our online credit card transactions. To find more about Eway you can visit their website on http://www.eway.com.au

Indio (Aust) Pty Ltd cannot access your card details and your personal information is always encrypted when it is being transferred on line - there are laws about all this, and we adhere to them!

If you feel uncomfortable with using this system or with paying online, dont hesitate to contact us on +61 (02) 8084 0117 so we can process the payment for you.

If for any reason a Payment is incorrectly processed, due to user error or computer processing, indio will contact you and reserves the right to correct the amount accordingly.

Currency

All pricing advertised on indio-skincare.com is in Australian Dollars.

Delivery

We can deliver anywhere in Australia and New Zealand.

Australia

Orders confirmed by 1 PM (AEST) ship SAME DAY

Flat rate all orders $9.95 delivery via Australia Post and is with tracking.

This service can take up to 2-7 business days (sometimes longer for regional areas).

Express Post $14.95 - this service can take 1-3 business days (sometime longer for regional areas)

Courier $9.95. Note: Service not availbale to all of Australia. If you can select the courier option at check out then you are within serviced area. This service can take 1-3 business days.

Delivery New Zealand

Orders confirmed by 1 PM (AEST) ship SAME DAY

All orders $15.95. Order will have tracking. This service can take 4-5 business days (sometimes longer for regional areas).

Cancellations

At anytime we hold the rights to cancel any order, upon which the intended recipient will be notified via the appropriate contact details they have provided. We will refund the monies after the person has been notified.

You can cancel your order if you need to up to the time it ships - we of course hope you don't, but if circumstances arrive that require you to cancel the order, just give us a call or shoot us an email.

Australia Post - this service is with tracking and can take up to 2-7 business days (sometimes longer for regional areas).

Express Post service can take 1-3 days (sometimes longer for regional areas).

Courier Service is 1 day for the majority of locations and 3-5 days for some locations in VIC which are further out from Melbourne (mostly 39## postcodes).

Note: this service is only available to certain postcodes, if you can select it you are in a courier serviced area.

If you are not home a calling card is left and you may rearrange the delivery.

Redelivery arrangement can be made online by you for another day and you have the option to select “Leave without a signature”.

New Zealand orders have tracking and this service can take approximatey 5 business days (sometimes longer for regional areas).

WHAT IS MY CVN NUMBER?

The Card Verification Number (CVN) is an extra code printed on your debit or credit card. CVN for Visa, MasterCard, BankCard and Diners is the final three digits of the number printed on the signature strip on the back of your card.

CVN for American Express appears as a separate 4-digit code printed on the front of your card.

As the CVN is not embossed (like the card number) the CVN is not printed on any receipts, hence it is not likely to be known by anyone other than the card owner.

CVN is an anti-fraud measure being introduced by credit card companies worldwide. You are required to enter the CVN each time a payment is made and you are not present to sign a receipt, as for on-line transactions. We ask you to fill out the CVN here to verify that you actually hold the card you are using for this transaction, and to avoid anyone other than you from shopping with your card number. All information you submit is transferred over secure SSL connections.

* The name of this code differs per card company. You may also know it as the Card Verification Code (CVC), the Card Security Code or the Personal Security Code. All names cover the same type of information.

Membership in our Indio VIP Program is open to all residents of Australia and New Zealand who are 16 years of age or older.
Entry is strictly limited to one entry per person.
Online membership outside of these 2 countries is accepted, however purchases will be charged per $AUD and there will be no in-store offers.
To enrol, you must provide your personal information as requested in the enrolment form. Any personal information you provide will be handled and may be used in accordance with our privacy policy. You may obtain a copy of our privacy policy from our website www.indio-skincare.com or by calling 02 8065 2955
Membership will not be activated untill qualification of personal details are completed.
VIP cards/numbers cannot be used for purchases of gift cards or prior purchases.
VIP card, or VIP number needs to be presented at participating Indio stockists or login details entered via online vip site at time of purchase to receive special member savings. Savings and special sales, exclusive offers for members will be announced through future direct mail, online, email and text message communications.
While all care is taken to ensure FREE joining sample gifts are delivered to Indio VIP members, Indio can not guarantee dellivery and will not re-issue free samples in the case of members not receiving due to misfortunate freight reasons.
Indio will not fulfill FREE sample products if personal information is inaccurate.
International online access may be restricted, if access is provided any purchase made online by a VIP member will be in AUD $.
Indio may at our discretion, cancel, modify, restrict, or terminate the Indio VIP Program at any time without prior notice.
In case of suspected fraud, misrepresentation, abuse, or violation of the rules, we reserve the right to take appropriate administrative and/or legal action, including the termination of Indio VIP Program participation.
By entering your mailing address, e-mail address and phone number on the enrolment form, you agree to receive marketing (including e-mail, mobile phone text messaging and/or voice messaging) information from Indio (Aust) Pty Ltd. You may request to be removed from any such mailing lists by contacting customer service on 02 8084 0117 or by writing to us at Indio VIP Program, PO Box 544, Balgowlah NSW 2093 or via the unsubscribe service within email. Depending on the terms of your mobile phone calling plan, you may incur a charge for received text messages. All promotions provide the ability to opt out of receiving future like promotions.
All interpretations of Indio VIP Program terms and conditions shall be at Indio (Aust) Pty Ltd sole discretion.
Our failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
Further changes of the program or updates may occur, and if so Indio (Aust) Pty Ltd will advise members via written communication.
Employees of Indio (Aust) Pty Ltd, advertising and promotion agencies, immediate family members and persons living in the same household are ineligible.
Indio (Aust) Pty Ltd is not responsible for lost or stolen cards.
Any Vouchers that are provided to members by way of email, mail or sms messages must be presented at time of purchase and cannot be used in conjunction with any discount offer. Not redeemable for cash. vouchers are void if copied.
Indio VIP cards may be used at any participating Indio stockists in Australia and New Zealand.
Your enrolment information may be used by Indio (Aust) Pty Ltd and may be combined with other information that you submit online or offline to future carefully selected third party companies - so that they may inform you of offers, promotions and services.
Any claim brought in connection with these rules of the VIP Program will be governed by and must be brought in the courts of the State of NSW.

Refunds and Returns

We offer a 100% money back product satisfaction guarantee on products returned for any reason. If any of our products cause you dissatisfaction, you can return the unused portion of the product for a full refund, less delivery charges. The product's unused proportion remaining must be 50% or more.

For your protection, we recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back.

For products that have been delivered in error we will refund the full value of the products and the costs of returning them.

If you are unsure which product is best for you then please call us or visit your local stockist.

Please note, we can only accept a reasonable number of returns from each customer.

To return your item(s), you must first obtain a Return Merchandise Authorisation No. (RMA#) within 30 days of receipt of your order.

If there is a packing issue upon receiving your order from the Indio warehouse you must notify us within 5 days from receipt of delivery.

Returns will not qualify for a credit without an RMA#.

How to Return an Indio Product

Obtain your RMA# within 30 days of our receipt of your order via email by submitting your details, Alternatively call Indio on 02 0404 868 907 .

All products must be in their original packaging.

Please include a copy of your invoice and RMA# with your return

Please retain your postal receipt from Australia Post as we will ask to see this if we fail to receive your return package.

Returns will be processed within 5 business days of receipt and a credit will be issued in the original form of payment.

Send returns to:

Indio (Aust) Pty Ltd

PO BOX 544 Balgowlah NSW 2093

Privacy Policy

Commitment to Protect your Privacy

Indio (Aust) Pty Ltd recognises the importance of privacy and is committed to respecting and protecting it.

The Privacy Policy explains how and why your personal information is collected, what it is used for, and to whom and when it is disclosed.

Background

Indio (Aust) Pty Ltd provides skin care products to retail beauty salons and the beauty market generally, in providing these products and services to you, we handle information about you. In doing so we have adopted the handling requirements set down in the Commonwealth Privacy Act including the National Privacy Principles.

Indio (Aust) Pty Ltd is committed to ensuring an individual's right to keep their personal information private and we strive to ensure privacy, accuracy and security of your personal and financial information.

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

We will update this policy from time to time, and you should revisit our website regularly to see the latest copy of the Privacy Policy. Any changes will come into effect when the updated Privacy Policy is posted to our website.

You can be assured that in all cases we will treat your personal information with no less protection than that provided for by the National Privacy Principles and the privacy laws that are in force in Australia

Personal information is any information from which an individual’s identity can reasonably be determined. This would include details of an individual’s name, address, phone number, email address, facsimile number, credit card or bank account details.

How we collect Personal Information

We may collect information from you via our website or via personal or written communications or telephone calls. Some of the information that is requested from you is essential in order for you to be provided with products or after sales care, and some is additional information that you choose to provide.

Collection of personal information and what is it used for

We collect and use your personal information for:

• providing and servicing you;

• processing your orders;

• Addressing feedback or complaints;

• providing to third parties that we may identify from time to time as being suitable for offering products or services to you;

• protecting the safety and wellbeing of you or any other person, including facilitating any product recall;

• improving the quality of the products on the website and to develop additional products and services;

• training and quality assurance purposes;

• administrative purposes, as well as allowing our after sales support personnel to manage the systems, databases, and provide assistance to you if needed;

• providing information concerning our business to any third party that is involved in financing, investing in or acquiring our business in any way.

• Personal information you give us when you request a product from us may include information about your opinion/preferences about specific products and services, your name, address, telephone numbers, e-mail address, credit card details;

• transactional information about your use of our products and service

You may opt-out of receipt of offers from any person at any time simply by submitting a request via our feedback form or in any way that you are notified in the relevant communication.

If it is practical, and providing it is lawful, we will give you the option of not identifying yourself or not providing personal information when you enter into information on our website.

Unfortunately the transmission of data via the internet is not totally secure and we cannot guarantee the security of your data whist it is being transmitted to us. Once we have the data we will use it in accordance with this Privacy Policy.

To whom do we disclose the Personal Information?

If we use or disclose your personal information for a purpose (the "secondary purpose") other than the main reason for which it was originally collected (the "primary purpose"), to the extent required by law, we will ensure that:

• the secondary purpose is related to the primary purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in that way; or

• you have consented to the use or disclosure of your personal information for the secondary purpose; or

• the use or disclosure is required or authorised by or under law; or

• the use or disclosure is otherwise permitted by law (for example, as a necessary part of an investigation of suspected unlawful activity).

Cookies and other data

Indio (Aust) does not use cookies on the web site.

Access and correction to your Personal Information

If you believe any of your personal information that is held by us is inaccurate, incomplete, it is not necessary for us to continue to hold it, or you wish to access or have it deleted, you can contact us on below email and we will use reasonable efforts to comply with your request in accordance with the law.

Indio (Aust) Pty Ltd

ABN: 28 151 545 658

PO Box 544

Balgowlah NSW 2093

Ph: +61 2 8065 2955

Email: service@indio-skincare.com

Competition Terms & Conditions

Information on how to enter and prizes form part of these conditions of entry.
Entry and participation in this promotion is deemed to be acceptance of these terms and conditions of entry.
Information on how to participate in this promotion forms part of these conditions of entry.
The promotion is open to Australian residents aged 16 years and over.
Employees of the Promoter and their immediate families are ineligible to enter.
More than one entry per person is permitted.
The promotional period commences April 15th, 2016 (AEST) and closes 11.59pm (AEST) on 13th May, 2016.
This is a game of skill. Chance plays no part in determining the winners.
Participants may enter the promotion as follows: in 30 words or less, answer the question:
What makes your mum so special?
To enter, visit indio-skincare.com/competition and include your full name, address, contact phone number and email address.
Entries will be individually judged based on literary and creative merit and originality.
The promotion will be judged by a panel of judges appointed by the Promoter and will be determined on May 20th, 2016. The winners will be notified by email using the contact details provided in their entry on May 26th, 2016.
There will be 2 prize winners (Plus 2 prize winners mum's) determined by the judges. Each Prize is valued at $550.30 AUD. Prizes will be delivered to each winner's nominated Australian address. Delivery charge to be paid for by the Promoter if within Australia otherwise postage to be primarily paid for by the prize winner. The promoter will subsidize $10 of delivery cost if a non Australia address. The promoter will not be liable for any duties incurred for international delivery.
Prize winners will need to provide their mum's contact address details for delivery of their prize.
All the winners must be minimum 16 years of age.
In the event that for any reason whatsoever a winner does not take the prize or an element of the prize at the time stipulated by the promoter, the prize or that element of the prize will be forfeited by that winner.
Entries not completed in accordance with the rules and conditions, or received after the closing date, will not be considered. Indecipherable or incomplete entries will be deemed invalid. The judges decision in relation to any aspect of the competition is final and binding on every person who enters. No correspondence will be entered into.
Prize valued in Australian dollars. Prize values are the recommended retail value and are correct at time promotion started, April 15th, 2016.
Total Prize value in AUD is = $2,201.20 inc GST.
Prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash.
Except for any liability that cannot be excluded by law, the Promoter excludes all liability including negligence for any personal injury; or any loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third-party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these conditions of entry; (e) any tax liability incurred by a winner or entrant; (f) redemption of a prize and/or (g) participation in the promotion.
If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of entries.
The Promoter can without notice withdraw the competition and with out reason.
All entries become the property of the Promoter. The name and a possible photograph of the winner may be used for promotional purposes by the promoter, unless the winner otherwise notifies the Promoter at the time of accepting the prize.
All entries submitted become the property of the Promoter. Entries will not be returned to any entrant. By entering this promotion, each entrant warrants to the Promoter that each entry submitted is an original work of the entrant, which does not infringe the rights of any third party. The entrant agrees to indemnify the Promoter against all claims and costs by third parties arising from a breach of the warranty set out in this condition.
The Promoter collects personal information in order to conduct the promotion and may use for an indefinite period, unless otherwise advised, the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct information to the Promoter. All entries become the property of the Promoter.
By entering the competition, the entrant consents to receipt of any email regarding the competition, and other emails which inform the entrant of the Promoter's other products, services and events and to promote third-party goods and services it may be interested in.
As a condition of accepting a prize, each winner may be required to sign any legal documentation as and in the form required by the Promoter in their absolute discretion, including but not limited to a legal release and indemnity form.
The Promoter is Indio (Aust) Pty Ltd (ABN 28 151 545 658) of 11/202-204 Harbord Road, Brookvale NSW 2100. Telephone 02 8065 2955.

Specials

SAVE WITH SPECIALS...

See all listed below

Starter Kit B

Presented in a silver cosmetic bag is skin tonic spritz 30ml, facial scrub 10ml, multi v 15ml, balance 10ml and eye rise 5ml. A great start to essential indio products and a perfect travel companion.

Dry Luxe

The ultimate solution for dry skin.

Includes cleanse 30ml, tonic 30ml, facial scrub 50ml, dry skin rescue 50ml, glow serum 30ml, natural radiance 50ml

Renew Gift Box

Renew your skin with products designed to combat skin aging and increase cell turnover - promoting a more radiant and even complexion. Presented in a white gift box; facial scrub 50ml, renew cream 50ml, and tonic spritz 30ml plus your choice of indio moisturiser 50ml - control, clear, balance or Mineral complex 50ml.
Suitable for all skin types.

(please indicate moisturiser of choice in the notes section at check out)

Acne Essential

Designed for acne prone skin, this pack contains cleansing mousse 120ml, sprtiz tonic 30ml, facial scrub 50ml, clear quick draw 50ml, and clear moisturiser all packaged in a beautiful gift box or cosmetic bag

Gold Pack

A superb anti-ageing skin care pack to improve skin firmness and encourage the skin renewal process - with smooth emulsion 30ml, vitamin a serum 30ml, dry skin rescue 10ml and eye perfect 15ml + a FREE cosmetic bag.

Please indicate bag colour choice in "Any specific delivery info" field at checkout. i.e white or red bag

VIP Essential Pack

Wow this pack is sure to please, a super special offer. The Essentials are full size cleanse, skin tonic and facial scrub. Limited packs per customer apply